MusoTec FAQ

MusoTec FAQ

1st question: What is a B-stock or C-stock item?

Answer:
B-stock items are goods that have been taken back by us and are offered at a reduced price. The condition is as good as new. The goods are fully functional and the accessories correspond to the contents of a new item. The packaging may show signs of opening and shipping. Such an item is always checked by us for condition and function. The warranty and guarantee correspond to the legal provisions of Switzerland and for new goods.

C-stock items are goods that have been taken back by us or sold by us on behalf of our customers. These are also offered at a reduced price. The condition is visually very good to good. Minor signs of use may be visible. In the case of accessories, we try to complete the missing components. If completion is no longer possible, at least the accessories required for problem-free operation are included in the delivery. Included free additions from the manufacturer, such as test licenses for software applications, instructions or vouchers, may be missing. However, instructions can usually be downloaded from the manufacturer as a PDF file.

We always try to deliver in the original packaging. However, if the original packaging is so damaged that it cannot be reused, we will pack the device ourselves using standard methods. Such an item is always checked for condition and function. The warranty and guarantee correspond to the legal provisions of Switzerland for used goods.

2nd question: I have ordered as a guest and do not have access to the customer account, but would like to have access, what do I have to do?

Answer:
Please contact us by e-mail, contact form or telephone. We can activate your customer account, assign you a temporary password and you can change it after your first login.

3rd question: I already have a customer account but have forgotten my password, what do I have to do?

Answer:
Click on "My account" and "Sign in" in the top menu. You will be taken to a page where you can click on the "Forgot password" option on the left-hand side. Click on it. You will now be taken to another page where you can enter your e-mail address. If we know your e-mail address, you will receive an e-mail with a password reset link. Click on it in the e-mail. You will now be redirected to a page where you can set a new password.

4th question: How do I place an order?

Answer:
If you have not yet found your desired item, search for it in the search bar. Now place it in the shopping cart. Then go to the checkout and log in to your customer account. If you do not have a customer account, you can register on the same page and open one. Then go to the checkout area. There you must confirm the legal texts, select the payment method and shipping method, check your address and then click the Purchase-Button. That's it!

5th question: What is the 3-year MusoTec guarantee and how does it work?

Answer:
Our warranty consists of 24 months legal warranty and 12 months own warranty. So 36 months. The MusoTec guarantee is granted on all products that contain a reference to it in the item description. Detailed information and conditions can be found via the link in the footer of our store. The customer bears the shipping costs to us. We are responsible for shipping the repaired or replaced goods back to you.

6th question: What is the MusoTec Retoure?

Answer:
Our MusoTec Retoure is a possibility to return an item purchased from us and this up to 24 months after purchase! You can find detailed information and conditions via the link in the footer of our store.

7th question: My device is defective or no longer working. But it is still under warranty. How do I proceed?

Answer:
Please contact us by e-mail or contact form and describe the issue and the fault. We will get back to you and work with you to solve the problem.

8th question: I have placed an order and paid. When can I expect my order to be shipped?

Answer:
After you have placed and paid for your order, we will take care of the fastest possible shipment according to the delivery and processing information on the respective item page. The delivery and processing times are calculated from the date of the order confirmation.

9th question: What are the costs for late payment? I took a little too long to pay for my order.

Answer:
Well, first of all you shouldn't worry "too much". We are nice people and never assume that anyone has bad intentions. Although there is no obligation to remind you of your payment, we will do so anyway. The first and second reminders are free of charge. Both reminders together give you an additional 6 days to pay. The third reminder is intended to remind you urgently of the payment and gives you a final 3-day payment period. As we incur costs ourselves to keep track of these orders, we charge CHF 25 processing costs from the third reminder onwards. If you do not take action on receipt of the third reminder, we will collect the debt and charge collection costs.

10th question: I would prefer to pick up my order, is this possible?

Answer:
Of course! Simply place your order and make the payment. As soon as the goods have been paid for and the warehouse has prepared the item for pick up, we will inform you of a pick up date. You can visit us in St. Silvester on this date and pick up the goods. We do not currently offer payment on pick up.

11th question: I have placed an order for several items. One or some items are not immediately available. How will my order be processed?

Answer:
Basically as quickly as possible!

Goods that are immediately available will be shipped as soon as possible after payment. The missing items will be reordered or organized. We will let you know when they will arrive or when they are available. Upon arrival, the missing items will be shipped immediately.

12th question: I would like to return my item, how can I initiate this process?

Answer:
Returns are possible according to our MusoTec returns policy. Please take a look at the footer of our store and call up the information and conditions for MusoTec returns. All your questions should be answered here. If not, please contact us.

If you have any questions that are not listed here, we look forward to hearing from you.